SaleGit support

What to include

• your Shopify store domain;
• the SaleGit page and feature involved;
• what you expected and what happened;
• the approximate time of the issue and your time zone; and
• a screenshot with customer and confidential data removed.

Never send passwords, one-time codes, Shopify access tokens, API secrets, database credentials, or customer personal information.

Common checks

Price changes are not visible yet

Open SaleGit in Shopify Admin and run a catalog synchronization. SaleGit records when it first observes a price; that time can differ from the time the price was edited in Shopify.

An alert remains open after review

“Reviewed” means someone acknowledged the alert. It resolves only after SaleGit observes that the unusual price condition no longer applies or the relevant rule is disabled.

A snapshot cannot restore a price

Restoration requires optional product-write access and a fresh safety check. SaleGit skips stale, deleted, conflicting, or currency-mismatched variants and never recreates deleted products or variants.

Privacy and deletion

Read the SaleGit Privacy Policy for information about processing, retention, merchant choices, and deletion. Privacy and data-deletion requests can use the same support email address.